Customer Archives - Total Telecom

Vodafone’s scam call tech gets an AI upgrade

by Harry Baldock | Apr 15, 2026

Vodafone has added an AI-driven scam call filter to its Secure Net Mobile security package as the operator intensifies efforts to cut fraud and nuisance traffic on its network.

Agentic workflows opening the door to an ‘experience of one’

by Harry Baldock | Apr 14, 2026

For decades, operators have faced a familiar set of challenges, including declining margins, rising operational complexity, and limited differentiation.

How telecom’s most boring data is becoming its most valuable asset

by Harry Baldock | Apr 14, 2026

For decades, inventory management for telcos has been treated as a necessary but unremarkable feature of daily operations.

Tarana says Starlink’s BEAD antics “pulled the rug out” from NTIA

by Bradford Randall | Apr 7, 2026

Next-generation FWA technology creator Tarana says Starlink has pulled the rug out from under the NTIA and state broadband offices.

Podcast preview: Connected America’s star-studded agenda

by Bradford Randall | Mar 30, 2026

Beyond the Cable takes a sneak peek at the agenda for Connected America 2026, which opens next month with a packed two-day program in Texas

Ericsson’s US subsidiary hit by cyberattack

by Harry Baldock | Mar 11, 2026

This week, Ericsson has revealed that a service provider that was storing the personal data of its US subsidiary, Ericsson Inc., has experienced a cyberattack.

VMO2’s AI flags over 1bn scam calls to O2 customers

by Harry Baldock | Mar 9, 2026

Virgin Media O2 has reached a major milestone in its fight against fraudsters, after using AI to successfully label more than 1 billion suspected scam and spam calls to O2 customers.

TalkTalk Business formally separates from parent business

by Harry Baldock | Feb 27, 2026

Press Release Business technology provider, TalkTalk Business, has formally completed its...

5G Standalone, slicing, and the path to network monetisaton

by Harry Baldock | Feb 25, 2026

5G Standalone (SA) is poised to transform mobile networks in the UK, offering capabilities far beyond existing 5G deployments, according to Blessing Makumbe, Ericsson’s Head of Cloud Software and Services in North Europe

Mobile boost could create 49,000 new businesses, says VodafoneThree

by Harry Baldock | Feb 24, 2026

Improved mobile connectivity could unlock 49,000 new businesses and add £6.6bn annually to the UK economy – New VodafoneThree research finds

Hackers pose as IT department to break into Odido’s systems

by Harry Baldock | Feb 16, 2026

On Thursday, Dutch mobile operator Odido notified customers that the company had been hacked and their personal data may have been leaked.

Navigating the multilayer wholesale era

by Harry Baldock | Feb 12, 2026

For years, the telco wholesale model was a predictable, linear affair. It was a world of minutes and megabytes, defined by simple value chains where connectivity was the sole currency.

Let third-party AI assistants access WhatsApp, EU tells Meta

by Harry Baldock | Feb 10, 2026

The European Commission has sent a Statement of Objections to Meta, presenting its preliminary view that Meta breached EU antitrust rules by excluding third party AI assistants from accessing and interacting with users on WhatsApp.

Verizon and AT&T refuse to release documents on Salt Typhoon attack

by Harry Baldock | Feb 4, 2026

Democratic Senator Maria Cantwell said on Tuesday that both AT&T and Verizon had refused to hand over key security documents related to the Salt Typhoon cyberattack in 2024.

Openreach launches app to keep engineers safe from abuse

by Harry Baldock | Feb 2, 2026

Openreach has announced the launch of a new worker safety app aimed at tackling the rampant abuse its engineers face while on the job.

Online safety-focused ISP Gigabit IQ seeking to crowdfund £270,000

by Harry Baldock | Jan 26, 2026

According to a report from ISPreview, UK ISP Gigabit IQ has opened a crowdfunding round seeking £270,000 to accelerate its expansion.

Liberty Global eying purchase of Three Ireland

by Harry Baldock | Jan 20, 2026

Telecoms giant Liberty Global is in talks to purchase Ireland’s largest mobile operator, Three Ireland, according to a report from The Financial Times.

SK Telecom to fight regulator over record data breach fine

by Harry Baldock | Jan 19, 2026

SKT has said it will appeal the fine, with reports suggesting that the operator deems the fine to be unjustified and disproportionate

Starlink’s Direct-to-Cell service hits 3m users in Ukraine

by Harry Baldock | Jan 19, 2026

Veon-owned Kyivstar says it has registered more than 3 million users for Starlink’s Direct to Cell (D2C) low-earth-orbit satellite service since the commercial launch on 24 November 2025.