EXFO Inc. today unveiled its new EXFO Mobile Agent (EMA) application, which turns any smart device into an active probe offering a series of mobile service tests. Unlike other applications that passively monitor user activities on the device, the EMA actively emulates mobile service transactions. This enables operators to proactively determine which service tests to run, when, and at what frequency for an accurate and dynamic view of their network and service delivery performance. This has led to a complete paradigm shift, as operators can now leverage their workforce’s smart devices to automatically capture massive amounts of real-time data at the heart of customers’ quality-of-experience (QoE) window.
EXFO Mobile AgentThe EMA is complemented by EXFO’s new Mobile Service-Experience-Management (SEM) Dashboard that leverages the power and know-how of Aito Technologies, EXFO& rsquo;s recent corporate acquisition. This new dashboard provides a unified view and powerful analytics engine that correlates service, radio frequency (RF) and device data from all EMAs deployed throughout an operator’s network. Data is dynamically characterized using heat maps providing accurate details of deployed services down to specific regions, cell sites and mobile devices.
“Converting smartphones into active probes gives operators a dynamic real-time view of the level of quality being experienced by their customers,” said Claudio Mazzuca, Vice-President, Transport and Service Assurance Division. “Unlike today’s drive-test campaigns, which are run at certain times of the year and in certain fixed locations, this new methodology enables operators to capture real-time, actionable data anytime at their fingertips. Operators can optimize their service delivery performance by accurately pinpointing and proactively addressing any service-impacting issue before it affects their customers.”
