NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced that it grew its international new business by 528 percent in FY’2015, while continuing to expand its UK base. The vendor is outpacing the rapidly...
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RAC drives improved customer experience with NewVoiceMedia
British automotive services company RAC has revolutionised its customer experience and improved operational efficiencies with NewVoiceMedia’s cloud customer contact solution ContactWorld for Service. Since deployment, the company has increased customer...
NewVoiceMedia opens European development centre in Poland
NewVoiceMedia, a leading cloud contact centre vendor, is furthering its commitment to driving innovation by opening a new European development centre in Poland. The office is located in the Hubska Center in Wroclaw, a city which has recently experienced significant...
MobileIron strengthens customer experience with NewVoiceMedia
NewVoiceMedia, a leading provider of cloud contact centre solutions, today announced that MobileIron, the global leader in Enterprise Mobility Management (EMM), has achieved exceptional customer experience and sa les improvement on an international scale with its...
WGBH boosts customer experience with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre solutions, has helped transform WGBH’s call centre operations; elevating its customer experience and boosting member engagement. With NewVoiceMedia’s ContactWorld for Service technology,...
New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots
Press Release New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent...
Click Travel voyages to the cloud to transform customer service experience
Press Release NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service...
Esker moves to the cloud to transform customer service experience
Press Release NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved...
Companies attending Carriers World 2017
Other Currently over 160 unique companies are confirmed to attend Carriers World on the 26-27 September in London. There is still time to confirm your presence at www.totaltele.com/carriers The fourth annual Carriers World Awards take place on the evening of the...
Businesses are failing to keep up with customer expectations
Press Release New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted by global market...
Crescent Wealth capitalises on cloud to transform customer experience
Press Release NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution. Crescent...
HotelREZ transforms customer experience with cloud tech
Press Release NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced that HotelREZ Hotels & Resorts is using ContactWorld for Service to enhance its customer experience. HotelREZ...
68% prefer live agent support to self-help
Press Release NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, has found that while self-help options continue to advance, 68 percent of U.S. citizens would still prefer a live agent to...
Gigaclear set to quadruple its customer base using cloud tech
Press Release NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Gigaclear is set to quadruple its customer base helped by its ContactWorld for Service solution. Gigaclear...
UK firms lose 11bn due to poor customer service
Press Release New research from NewVoiceMedia, a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, reveals that UK companies are losing £11 billion a year due to poor customer service. Since...
Cloud tech transforms Entanet’s customer experience
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announ ced that Entanet has transformed its customer experience with ContactWorld for Service. Since deploying NewVoiceMedia’s...
Exponential-e transforms sales operation with cloud technology
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Exponential-e has chosen its ContactWorld for Sales solution to transform its sales operation. Since deployment, the...
JustGiving raises bar for global customer support
NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced that JustGiving, the world’s social platform for giving, has achieved 95 percent customer satisfaction internationally through deployment of its...
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