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Customers have lost faith in TalkTalk – analyst
Research firm says U.K. telco’s market share dropped 4.4 percentage points in final three months of 2015.
Interoute helps Brel & Kjr enhance customer support, cut costs
Press Release Brüel & Kjær, a global leader in sound and vibration measurement and management, has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking from Interoute, owner operator of a global cloud...
BT ploughs 80m into customer service
Telco to hire 1,000 U.K. contact centre staff in bid to improve satisfaction levels.
Telefonica eyes $10bn deal for AT&T’s LatAm pay TV assets
A number of parties are reportedly interested in U.S. telco’s pay TV operations, but it has yet to make a decision on how to proceed.
Netgem confirms full-year revenue growth
Press Release For the quarter ended December 31, 2015, Netgem announces a consolidated revenue of € 18.2 million, bringing total consolidated revenue for 2015 to € 78.8 million, up 9% compared to 2014. During the last quarter, Netgem won the Fast Mode 2015...
What’s next for the UK telco market post-BT/EE merger?
Everyone wants to have their say as the CMA gives the green light to the U.K.’s mega-merger.
Matrixx, Vlocity pitch digital industry cloud solution to telcos
Press Release MATRIXX Software and Vlocity, the Industry Cloud Apps company, today announced a strategic partnership and launch of Go Digital, a cloud-based solution that helps communications and digital service providers (DSPs) deliver a differentiated customer...
Satellite Internet supports Welsh broadband scheme
Press Release Satellite Internet, a specialist satellite Internet Service Provider (ISP), today announced it is supporting the Access Broadband Cymru scheme as a registered supplier. The scheme provides grants to help significantly improve broadband speeds in Wales....
BT insider named as new Openreach CEO
Clive Selley to replace Joe Garner at helm of U.K. incumbent’s local access network arm this quarter.
Virgin Media Ireland ups broadband speed to 360 Mbps
Cableco tempts prospective customers with introductory price that undercuts rivals.
Review of the Year: Candy Store
Telecoms operators and cable companies are racing to become the service providers of choice for consumers in an increasingly quad-play world.
9 Knowledge Network Articles You Must Read
2015 was the year that the Total Telecom Knowledge Network really came into it's own with a fantastic combination of articles and video interviews making compelling reading. Here we highlight 9 that have been read the most so that you can catch up if you missed them...
Nine apply for Brazilian spectrum auction
Oi missing from the list as Brazil’s Anatel names contenders for 1800-MHz, 1900-MHz, 2.5-GHz frequency sale.
Irish regulator’s review could see Eir split
ComReg to examine incumbent’s regulatory governance mode l next year; rivals complain about fixed network repair times.
Netgem secures 29 new content partnerships in 2015
Netgem, the acclaimed end-to-end video entertainment provider and global leade r in #TelcoTV, today announced it has secured a total of 29 additional content partnerships throughout 2015, bringing the total number of partners to more than 50. The agreements, signed...
BT Openreach CEO Joe Garner quits
Head of U.K. incumbent’s infrastructure arm to depart in spring 2016; successor to be named ‘in due course’.
EE expands premium TV lineup
TVPlayer deal gives U.K. telco’s customers option for 25 extra channels for £5 per month.
Hinduja Group’s HITS service on THAICOM 7
Thaicom, one of Asia’s leading satellite operators, today announced its THAICOM 7 satellite is now fully booked following an order from Grant Investrade Ltd (GIL). The subsidiary of Hinduja Ventures Ltd., part of the global Hinduja Group, confirmed the order for...
flyp launches free calling between US and Europe
As of today, all mobile calls and texts between the U.S. and 15 countries are free using flyp. This mobile application and proprietary communications technology adds U.S. numbers to foreign mobile phones. This turns all flyp communications into local calls, which are...
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