Ofcom has announced stricter rules on how broadband ISPs can advertise their fibre packages, as well as proposing banning mid-contract price rises. The UK regulator is set to bring in new guidelines to tackle consumer confusion around broadband technology, allowing customers to make more informed purchases.
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Ofcom fines shell £1.4m for customer protection rules breach
Shell’s electricity, phone and broadband provider arm has been fined £1.4m by Ofcom, the UK communications regulator, after an investigation found that Shell broke the rules that allow customers to get a fair deal on their communication services.
Shell failed to send the end-of-contract notifications and annual best tariff notifications to 72,837 customers between March 2020 and June 2022, which Shell claims were a result of both Shell’s manual errors and system processing failings.
Ofcom lines up mmWave spectrum auction
UK regulator Ofcom has today confirmed the details of the UK’s first millimetre-wave (mmWave) spectrum auction, building on the plans initial confirmation in September.
The auction ranges across the 26GHz and 40GHz spectrum bands, which will be used by mobile operators to provide faster 5G speeds across 68 UK towns and cities.
Ofcom revises UK net neutrality rules
News The review of the established rules began in 2021, with a consultation being published last year UK regulator Ofcom has made revisions to its net neutrality rules, which will further ensure that all traffic carried across UK networks is treated identically. The...
Ofcom launches review into fixed wireless network links
News The review seeks to regulate fixed wireless spectrum used amidst of a changing market dynamic UK telecoms regulator Ofcom has this week launched a full review of the UK’s current usage and demand for fixed wireless links, data which it hopes will allow it to...
Ofcom refers public cloud market to CMA for investigation
News The regulator has concerns that Microsoft and Amazon’s dominant positions within the £7.5 billion public cloud market could be stifling competition UK communications regulator Ofcom has referred the public cloud infrastructure services market to the Competition...
Ofcom unveils plan for mmWave spectrum auction
News The auction is expected to begin in the final quarter of next year UK regulator Ofcom has confirmed plans to make mmWave spectrum in the 26GHz and 40GHz bands available for the nation’s mobile operators. In a statement released yesterday, Ofcom outlined its...
Ofcom probes VMO2 as customers complain about contract cancellation
News The regulator is aims to ensure that Virgin Media O2 (VMO2) customers are not being disincentivised from changing to another service provider due to onerous termination procedures Today, UK telecoms regulator Ofcom has announced an investigation into Virgin Media...
Ofcom the latest victim of ransomware attack
News The cyberattack against the UK telecoms regulator reportedly jeopardised the personal information of 412 employees, as well as confidential data from various companies that Ofcom regulates Today, Ofcom has confirmed that it is among an increasing number of...
Ofcom gives controversial Equinox 2 plan the green light
News The decision will allow Openreach to further reduce wholesale prices, a decision likely to be met with praise from the UK’s ISPs but trepidation from its alternative network providers Today, following a public consultation, the UK telecoms regulator Ofcom has...
Ofcom: Millions still missing out social tariffs
News According to figures from Ofcom, only 220,000 households are taking advantage of social tariffs, despite over four million homes being eligible for the discounts With the cost-of-living crisis continuing to strike the most vulnerable people in the UK the hardest,...
Ofcom raise automatic compensation payments for UK ISP connectivity failures
NEWS Today, the UK telecoms regulator, Ofcom, has seen fit to increase the amount of automatic compensation via cash or bill credits for loss of connectivity and delivery delays. The system is voluntary for home broadband ISPs, first launched on 1st April 2019,...
Spring Equinox? It seems Ofcom aren’t certain of the balance
Openreach delay the launch of the Equinox 2 pricing after Ofcom says further assessment is needed.
Ofcom’s new proposal seeks clarity for broadband consumers
News The proposed guidance would only allow internet providers to use the terms ‘fibre’ and ‘full fibre’ to indicate fibre-to-the-home (FTTH), not the inferior fibre-to-the-cabinet (FTTC) You only have to spend a short time in the world of telecoms to realise that the...
Ofcom launches review into telco price hikes
News With most broadband providers set implement inflation-linked mid-contract price jumps, the regulator is set to investigate whether their customers are being sufficiently informed Last month, following the publication of Office of National Statistics inflation...
Ofcom leans towards permitting Openreach’s Equinox 2 price cuts
News The regulator says its provisional view is to not intervene over Openreach’s plans to further reduce fibre-to-the-premises (FTTP) product prices for ISPs Today, Ofcom has opened a consultation on Openreach’s controversial proposed discount plan, Equinox 2, which...
Telesat applies to Ofcom for spectrum licence
The satellite operator hopes that its planned Lightspeed satellite constellation will be able to provide services to various enterprise, maritime, and government customers in the UK
Ofcom outlines the future of UK phone boxes
The regulator’s new rules update aims to ensure that necessary phone boxes are not removed and are upgraded to offer additional services
Ofcom opens the door for mmWave 5G in the UK
The regulator has started a consultation on proposals to make a ‘large amount’ of millimetre wave (mmWave) spectrum available to the UK operators
Hyperoptic calls for Ofcom to investigate broadband industry mid-contract price hikes
Press Release Hyperoptic, the UK’s largest exclusively full fibre internet service provider, is calling for Ofcom to investigate the use of above-inflation mid-contract price rises being implemented by many major broadband providers. Hyperoptic has written to...
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