VMO2’s AI flags over 1bn scam calls to O2 customers
Virgin Media O2 has reached a major milestone in its fight against fraudsters, after using AI to successfully label more than 1 billion suspected scam and spam calls to O2 customers.
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Tag: Customer service
TalkTalk to shift customers to Kraken platform
TalkTalk confirmed as first large-scale broadband partner for Kraken platform, joining global energy and water utilities, as Wi-Fi provider takes next step on customer-focused transformation
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Vodafone launches GenAI chatbot on VOXI
Today, Vodafone UK has become the first operator in the country to launch a large language model (LLM) chatbot, introducing the novel technology for its VOXI customers.
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Vodacom launches National Relay Service to boost digital inclusion
News The service connects deaf, hard of hearing, and speech-impaired customers with a 24-hour...
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