Tag: Interview

AI lighting the path to the Dark NOC

As customer expectations rise and switching communication service providers (CSPs) becomes easier than ever, telcos are under intense pressure to differentiate through exceptional service and smarter operations. That pressure is driving a shift toward AI-powered automation, resulting in smoother service for customer and greater efficiency within CSP operations.

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Talking the language of sustainability

Ahead of the recent World Communication Awards, we spoke with Sandra Klackenborn, Head of Sustainability at Arelion, to discuss the growing energy challenge and how the industry must do more to tackle the issue collaboratively

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