A new, comprehensive report from benchmark-it (UK Enterprise Segment Communications Service Providers) finds that a combination of the Ofcom review, fixed-mobile consolidation and the shift to the cloud model are set to give the UK Enterprise market for telecoms and related IT services its biggest shake-up since deregulation.
Report author Rob Pritchard observes: “Although the eventual result of the Ofcom strategic review remains unclear, it looks certain that the status quo will not endure – providing an as yet unknown range of threats and opportunities across the service provider side.”
The report also finds that the market will continue to be affected by the on-going consolidation between fixed and mobile providers – even though the O2-Three deal looks threatened by a shift in EC policy.
“In addition to the structural challenges on the supply side, the market is also being impacted by the move to a cloud-based model which has implications beyond technology and increasingly will involve customer representatives across multiple business units such as marketing, finance and business administration – meaning sales strategies must also evolve.”
The 1,080-page report profiles and compares 62 representative providers of fixed and mobile enterprise telecoms and related IT services in the UK.
