Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand. As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award-winning SASBOSS provisioning and management platform.
Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing roadmap of products. MSPs can easily access best of breed software providers, such as Tollring, and sell the very latest voice solutions to small and medium sized businesses. The single platform includes automated provisioning, invoicing, and management as well as an end-to-end partner enablement programme.
With the addition of Tollring’s iCall Suite analytics tools, Access4 partners can now offer businesses the ability to measure and analyse call performance across a whole business, multiple teams, and individuals. With in-depth insights into every call, businesses can better understand customer experience, identify issues, and ultimately maximise productivity.
Bill Fraser, Head of Channel at Access4 says, “With businesses demanding solutions to help manage their newly distributed workforces and flexible working arrangements, we needed to give our MSP partners a robust call analytics suite that would give them a real edge in the market. Our partners can now offer small and medium-sized enterprises a solution that enables them to maintain customer experience at the highest possible levels.”
Bill adds, “Integration with Tollring’s analytics further strengthens our platform for MSPs and is a key part of our roadmap for SASBOSS, using automated processes to deliver a faster and more seamless experience for our partners. Analytics deliver huge benefits to end customers, such as data-driven decision making, better customer experience, better brand experience, customer loyalty, efficiency, productivity, and the ability to drive calls to the right department.”
Graham Evans, Commercial Manager, APAC at Tollring says, “SASBOSS is gaining considerable traction with MSPs across the region and we’re delighted that iCall Suite joins the roster of leading-edge applications on the platform. It gives MSPs fast access to proven unified communications tools and enables them to sell flexible voice services to businesses that need to deliver flexible working arrangements for their staff.”