Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Daniel Lopez has been appointed Vice President for Global Delivery Transformation.
Daniel will be leading Altitude’s Global Services Delivery transformation project. His mission is to ensure the efficiency and continuous improvement of Altitude services delivery model, synchronized with Altitude’s evolving product and channel management strategies.
"Daniel has the experience and the knowledge to lead the evolution of our services organization and delivery” said Alfredo Redondo, CEO of Altitude Software. "Altitude is developing and diversifying its services offering, aiming to add more value to businesses, while providing efficient and extensive support to our customers worldwide”.
Daniel has 20 years’ experience in the Telecommunications and IT industries, with an extensive experience on managing multidisciplinary teams in different geographies, covering support services, managed services, operations, professional services, services sales and project management. In addition to international executive positions in major telcos and communications players throughout Latin America and Canada, Daniel has also led the Altitude operations in Latin America for two and a half years. He has a Computer Science degree by the Pontifícia Universidade Católica de Goiás (PUC-GO), Brazil, a Network Specialist title by Universidade Salgado de Oliveira (UNIVERSO), Brazil, and a MBA title by Fundação Dom Cabral (FDC), Brazil.
“To drive the transformation of our services delivery to better support our evolving solutions and to effectively enable our customers to deliver great experiences is an extraordinary challenge”, stated Mr. Lopez. “Our customers know they can rely on a highly skilled and motivated team of technicians, experts and consulting professionals from Altitude and from our worldwide network of partners. Our extensive experience delivering Altitude solutions has helped us to build a strong offering that adds value and guarantees customer success.”
Altitude Software direct presence through 12 offices in four continents and a strong partner network ensure that Altitude costumers leverage existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership. More than 1100 companies in 80 countries around the world use 300.000 licenses of Altitude solutions, a robust, modular software suite that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.