Amdocs, a leading provider of software and services to communications and media companies, today announced that BT, one of the world’s leading communications services companies, has implemented Amdocs’ BriteBill billing communications platform. BriteBill has empowered the BT Group, including mobile brand EE, to customize billing communications for customers with an engaging design and the flexibility to personalize with recommendations for relevant new services or notify customers if a promotional contract period is coming to an end. Together, Amdocs and BT Group are delivering clear, easy-to-understand billing communications that are personalized and give greater clarity to customers.
The project, which produces tens of millions of bills for customers each month both digitally and on paper, has transformed the presentation of BT & EE’s bills. The bills’ easy-to-understand itemization provides a visually engaging view of all charges, with explanations for any new changes. This has reduced calls to BT Group’s call centers and supported company initiatives and offerings, such as the provision of free mobile data to NHS workers during the pandemic.
“As providing excellent customer service is central to BT Group’s business, it’s important to communicate with our customers in the most effective way possible,” said a BT spokesman. “This means providing billing communications that are engaging and provide a clear representation of the customer’s services. We are delighted to have chosen and implemented Amdocs BriteBill’s customer billing platform, and the results are speaking for themselves.”
“Determining the most effective monetization relationships with customers is key for providing leading customer service and growing loyalty,” said Anthony Goonetilleke, group president of Media, Network and Technology, Amdocs. “We are proud to be working alongside BT Group to provide a superior billing communications system to its tens of millions of customers across the United Kingdom.”