Date of release: April 30th 2024
Multi-award-winning broadband provider, brsk, has announced a new milestone today – providing half a million homes in the UK with access to full fibre.
This achievement marks their relentless pursuit of providing the best connectivity to otherwise overlooked communities, empowering residents with access to full fibre broadband and world-class customer service, the likes of which they have never experienced before. By surpassing the half-million mark, brsk has reaffirmed its position as one of the leading new full fibre broadband providers in the UK.
After just three years, brsk has grown from strength to strength; their build engine currently passes an impressive 30,000 homes per month, with continuous growth month-on-month, and places them as the as one of the top 10 full fibre networks in the UK, playing their part to support Government’s 2030 national gigabit broadband target.
Amassing an impressive array of awards since inception, ranging from having a top-quality network (ISPA 2023 Best Infrastructure under 250k Homes, and Connected Britain 2023 Broadband Provider of the Year) to offering the best customer experience, brsk is proving that an alternative network can be a better choice for customers than the incumbents who have dominated the market for so many years. Brsk has seen exponential growth in 2023 and 2024, not just in network coverage, but also in growing their customer base.
On reaching this milestone, brsk’s Chief Operating Officer, Ian Kock, said, “We are extremely proud of what our team has achieved in such a short period of time. Our focus has been on reaching scale and building a high-quality network as efficiently as possible. Our build engine is producing 30k plus homes per month across four regions, and we are well on our way to achieving our ambition of providing better broadband to one million homes.”
Demonstrating that industry-leading customer service is a core part of their DNA, evident in winning ‘Best Customer Experience’ at the ISPA Awards 2023, the company has achieved a Trustpilot score of 4.7, backed by almost 8,000 reviews.
“It’s about being absolutely customer-obsessed”, continues Kock. “We’ve put a great deal of effort into implementing tools and innovations to create a seamless experience – meeting our customers’ needs on their terms. For instance, our order and installation scheduling processes can be as simple as a few taps. Managing accounts is just as easy, thanks to our recently-overhauled online customer portal. And if customers have a burning question, we have a comprehensive online help centre. Of course, if customers want to speak to us, they can rest assured that there’s a substantial and passionate support team, ready to guide.”
Brsk is focused on connecting underserved towns and villages in the West Midlands and North West of the UK, across Bradford, Calderdale, Lancashire, Greater Manchester, Cheshire, Staffordshire, Merseyside, The Black Country and Birmingham, with further areas to be announced later this year.
Check your postcode at brsk.co.uk to see if you can get connected.
Notes to editor:
Brsk Limited is an FTTP broadband operator installing a new full-fibre broadband network to homes and businesses across underserviced areas of the UK. Brsk installs, operates, and maintains the fibre network. It also provides best-in-class consumer ISP services with flexible packages and affordable pricing. The UK has one of the lowest rates of access to full-fibre Internet in Europe, primarily due to a reliance on part-copper cabling rather than high-speed fibre optic. As a result, the UK suffers from lower-than-average speeds and fares worse in terms of value for money.
