Whitepaper
Customer experience is a key differentiator in today’s ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions. While the majority of customer communications are still voice-based, consumers now rely more heavily on digital methods, such as email, SMS, web chat, and social media. They expect the flexibility to interact through the medium of their choice, wherever they are. And, they expect to be able to switch between one medium and another while they are on the move.
/res/whitepapers/delivering a digital customer experience for today”s mobile consumer.pdf
