DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia.
As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers.
With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents in multiple locations worldwide. This DIDWW and ID Travel Group partnership will ensure that travel professionals and their clients enjoy secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI.
“To run our business efficiently it is critical that we have a reliable telecom provider. We are thrilled with our partnership with DIDWW, as it has allowed us to seamlessly communicate from anywhere in the world. We are also finalizing our SMS messaging, which empowers our clients to text our staff, along with a webchat capability on our website, giving our team the opportunity to take service levels to new heights,” said Maurice Bonham-Carter, CEO and President of the ID Travel Group.
Agne Abakiene, Key Account Manager at DIDWW, added, “We are delighted to collaborate with ID Travel Group and to be a part of their global business expansion drive. We constantly strive to deliver top-notch SIP trunking services, thereby creating long-term partnerships and generating significant value for our customers.”