Whitepaper
In this whitepaper published by Heavy Reading and sponsored by IBM, discover how communications service providers (CSPs) can correlate customer loyalty indicators like Net Promoter Scores (NPS) with network and service quality metrics to help drive better business and operational performance. Drawing on exclusive research conducted with some of the world’s leading CSPs, learn why network and service quality is becoming so important for CSPs in driving greater customer loyalty and what architectures and solutions they need to implement to take advantage of this growing trend.
Read this whitepaper published by Heavy Reading and sponsored by IBM to:
> Look at why network service quality matters to customer loyalty and CSP attitudes to improve it
> Discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
