Press Release

eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain DX 2018 on November 13, 2018 at the Hyatt Regency O’Hare in Chicago.

According to multiple research studies, 80-90% of digital experience (DX) initiatives fail, largely due to point-product spaghetti and unsynchronized innovation across customer, agent, and business experience. Moreover, while AI is considered a top priority by CxOs, real-world success stories are hard to come by.

eGain DX 2018 will showcase easy-to-consume innovation, at-scale customer success stories, and industry-leading next practices for AI-powered DX success. Digital Transformation (DT) experts will show how to operationalize your DX strategies in an agile, no-risk way. The event will also feature a demo lounge and a cocktail reception.


Keynote address
• Beyond the Hype: Digital Transformation That Works
Ashu Roy, eGain CEO

Thought leadership
• State of CX: 2018 CX Performance by Leading Brands in the US and Canada
Rick Parrish, Principal Customer Experience Analyst, Forrester Research
• Emerging Trends in Customer Service Technology and Best Practices
Nadine LeBlanc, Research Director for CRM and Customer Experience, Gartner

Digital transformation journeys with eGain
• British Telecom (EE) with AI and knowledge management
• Paylocity with AI and knowledge management
• Assurant with connected analytics
• Comcast with digital engagement

Next practices and ideas
• Take the Mess Out of Messaging
• Next-Gen Contact Center Agents: From Harried to Happy
• AI and Process Automation: Ditch the Maps When You Have GPS
• Virtual Assistant Deployment: Virtues and Vices
• Demo lounge and expert access (open all day)

How to register


Note: All sessions are subject to change without notice.
About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.