Flow Jamaica has revealed it will invest J$7 billion (€53.2 million) in its networks and a new call centre over the coming 12 months.
In a report by the Jamaica Observer late last week, Flow’s managing director Garry Sinclair said the operator plans to extend the coverage of its mobile and hybrid fibre coaxial (HFC) network in a bid to improve high-speed Internet access.
Flow also aims to improve customer service with a new call centre in Kingston that will employ 400 staff. Scheduled to open in March 2016, the facility will enable Flow to communicate with customers via voice, email and instant messaging.
The company also plans to upgrade its billing and CRM systems, overhaul its shops, and deploy bill-payment kiosks.
The news emerged shortly after Flow’s relaunch, following the acquisition of its parent Columbus International by Cable & Wireless Communications (CWC) in November 2014.
"The way we see it, we are renewing our vows with Jamaica," said Sinclair in the Observer report on Friday. "To do so, we have to make a spirited effort and consequential investment to greatly enhance the island’s telecoms landscape."
CWC completed its purchase of Columbus at the end of March 2015.
In May, CWC announced plans to adopt the Flow name for its consumer business and retire its former brand, Lime.
