Deep domain know-how and machine learning technologies will enable Globe Telecom to automate operations, increase business agility and enhance customer experience.
Amdocs, a leading provider of software and services to communications and media companies, today announced that it has signed a multi-year services contract with Globe Telecom, one of the Philippines’ largest telecommunications providers, for continuous enhancement of Globe Telecom’s operations. According to the agreement, Amdocs Intelligent Operations will assist Globe in managing third-party systems and cloud management solutions. This includes modernizing and running IT operations for multiple lines of businesses, including prepaid and postpaid mobile services, fixed-line broadband, and enterprise services.
Furthermore, with Amdocs Intelligent Operations, Globe Telecom is embracing artificial intelligence, chatbots, and machine learning technologies to increase business agility and flexibility. The automation will enable faster resolution of issues and better customer experience. As a result, Globe Telecom will be able to expedite their digital journey while reducing costs, and innovating and launching new services to deliver compelling experiences to customers.
"We are committed to enrich the lives of our customers in the digital age by continuously innovating our brand and delivering a diversity of new offerings to market faster by increasing our service agility and operations,” said Ernest Cu, president and CEO of Globe Telecom. “As we continue our journey towards the digital future, automation will play a crucial role in setting new benchmarks for customer experience,” Cu added.
“As one of the leaders in our industry, Globe Telecom thrives on continuously innovating their brand and enhancing the customer experience they deliver,” said Gary Miles, chief marketing officer at Amdocs. “With the emergence of new technologies creating ongoing disruption within the industry, more and more service providers are looking to transform traditional operations towards intelligent automation and optimization of their operations for more predictable service levels as well as improved efficiencies. Amdocs Intelligent Operations will enable Globe Telecom to continue to take to market the dynamic and compelling services which make their brand so strong.”
Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set designed to accelerate the industry’s dynamic and continuous digital transformation.