At the event, Total Telecom caught up with Dan to discuss how key trends like IoT in predictive field service, speed of service delivery and the increasing importance of talent recruitment and change management are impacting field service management. To learn more from Dan and to hear the interview in full, please click on the video below: 




 ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence. 

For more information, please visit Follow us on Twitter.

Click. Actual intelligence. At work.