Press Release

iQmetrix teams up with Smart Access’ location-aware employee training system and Savi’s retail video analytics platform
iQmetrix, provider of North America’s leading telecom retail management software, has welcomed two technology innovators to its extensive partner ecosystem. iQmetrix clients can now leverage the Smart Access location-aware mobile performance support platform to dramatically improve on-the-job training, as well as Savi’s retail video analytics platform to help identify efficiency gains and reduce losses.

The Smart Access solution enables rapid creation and delivery of job-specific training and product content to frontline workers. It allows telecom retailers to train store associates quickly, effectively, and at scale. Bite-sized content delivered to employees’ mobile devices via QR codes embedded throughout the store and back office. This technology delivers on-the-spot training that is tailored to an associate’s exact work situation, is personalized to their role, and can be consumed in seconds . Smart Access accelerates store associates’ journey to productivity, helping retailers adapt operations quickly so they can compete at the pace of modern retail.

“Telecom retail workers are critical to delivering a seamless customer experience. The Smart Access mobile performance support platform enables consistent, high-quality service from the frontline with training and reskilling that’s 40 times faster than traditional learning systems,” said Tim Regnier, CEO of Smart Access. “Our location-aware technology is a powerful addition to iQmetrix’s partner network and supports telecom retail operations to be more agile, efficient, and productive.”

Fast-growing startup Savi is the second partner iQmetrix has recently joined forces with. This video analytics platform offers time-saving insight into a store’s retail operations and how to increase profits and minimize losses.

With Savi’s analytics system, cloud-based video data is aggregated and visualized in real-time reporting dashboards. These dashboards quickly surface anomalies and trends, and point management towards potential efficiency gains or loss prevention. Whether looking at store traffic flows or analyzing employee behavior, store operators can answer questions in a matter of minutes that previously would have taken hours of sifting through video content. Typical results are a 10-20% improvement in profitability and incalculable hours of time savings each week, according to Savi.

Brock Weeks, CEO of Savi, said, “As retail continues to evolve at an ever-changing pace, we are excited about partnering with iQmetrix to empower retailers and their teams to answer questions quickly. This enables them to know which behaviors and tools are driving increased sales and customer service scores and which are causing loss, helping them continue to grow and thrive into the future.”

The iQmetrix partner ecosystem is constantly expanding, helping its clients’ businesses grow in efficiencies and revenue. Joanne Helm, Vice President of Partner Management at iQmetrix, added: “We launched our partner ecosystem to enable our customers to work seamlessly with key vendors that complement our software. Adding services like a mobile performance support platform and a video analytics platform is key to providing clients with tools to increase efficiency at the employee level and customer satisfaction at the company level.”