Netia, one of the largest telecom operators in Poland, chose Comarch Fault Management – a central network monitoring system. The implemented system allows telecoms companies to detect network issues and service incidents promptly, enabling an immediate response. Additionally, the system significantly reduces the risk of network failures, improving the quality of service for customers. The contract between Netia and Comarch was signed in June 2017.
Purchasing of the Comarch Fault Management system is a part of a network management insourcing project. Netia is currently using an analogical solution from another leading supplier. The decision to go back to self-management of the network infrastructure by Netia is aimed at improving operations effectiveness and agility, which is expected to translate into higher customer satisfaction.
“Today’s customers are very demanding and expect to be provided with the highest quality of service. This was an important factor in our decision to optimize and independently run our network operations center. Self-managing the network also requires having our own high-end Fault Management solution. The prototype of the system (PoC – proof of concept) demonstrated by Comarch was better and more convincing than the competitors’ solutions. The company also met all requirements for the live demonstration. Combined with our trust in Comarch, resulting from successful BSS and OSS project execution in the past, these factors have determined our decision to collaborate with the company on a network optimization project”, says Marcin Palkowski, Director of Network Infrastructure Maintenance at Netia.
“The technological environment of telecommunications service providers is changing dynamically. This is related to the necessity to constantly adapt the products and services they offer to increasingly higher market standards. As a company with many years of experience in the telecommunications industry, Comarch meets these expectations by continually improving the quality of its software offering, and by creating new support systems, including those for network management. One such product is the Fault Management system, which we had the pleasure of presenting to Netia. Together with Netia employees, we have specified solution requirements and introduced a well-thought out concept for network management optimization. Our system got a very positive reaction from the customer, and we are pleased by the trust placed in us and the opportunity to implement modern Fault Management software”, says Pawel Workiewicz, Integrated Assurance and Analytics Business Unit Director at Comarch.
Thanks to Comarch’s long experience in the integration of fault management solutions, the implementation will be completed within the next six months. The signed contract is not the first project implemented by Comarch for Netia. The operator is already using Comarch Field Service Management (for field workforce management) and Comarch InterPartner Billing (for inter-operator settlements).