Noetica – A British company, developing software products for the global contact centre market, today announced that its Live Person Detection (LPD™) solution has been granted a patent (2851004) by the Canadian Intellectual Property Office.
Developed by Noetica, LPD™ is part of the SmartBound™ contact centre productivity suite. This disruptive technology uses artificial intelligence (AI) to accurately detect the presence of a live person, voicemail, or other answering machine, when an outbound call is connected. Crucially, it does this whilst guaranteeing no silent calls or initial silences. It enables organisations to take advantage of the productivity gains of predictive dialling, with absolute confidence that they are not being exposed to regulatory risk.
Founder and CEO of Noetica, Danny Singer states: “We have developed, tested, deployed and patented the perfect intermeshing of artificial and human intelligence for the contact centre.” Singer gives a simple explanation about how LPD™ works in practice: “When an outbound call is automatically dialled and connected a pre-recorded introduction is played, using the voice of the agent the call will be routed to, should a live person be detected. The process is so quick and seamless that the call recipient is unaware of the transition between the robotic and live agent.”
To-date, Noetica has been granted patents for Live Person Detection in an Automated Calling System in Canada (Patent no: 2851004), the U.S. (Patent no: US 10,277,740 B2) and in Europe (Patent no: 2802133). Singer adds: “We are proud to have extended our strong international reputation and credentials. Noetica has long enjoyed success across the Canadian contact centre industry and we are excited to be able to offer our newly patented LPD™ to this market.”
For more information about Noetica’s LPD™ including a recorded webinar hosted by Danny Singer visit: http://www.noetica.com/lpd-product-page