Press Release

Global Operations & Business Support System (OSS/BSS) Market is set to grow from its current market value of more than $50 billion by 2024; according to a new research report by Global Market Insights, Inc.

The Operations & Business Support System (OSS/BSS) Market is propelled by the increasing trend of outsourcing services in the telecom industry. As telecommunication service providers grapple with the increasing amount of data, they also need to focus on providing innovative services that will aid them in retaining customers. Numerous companies are willing to outsource their OSS/BSS functions so that they can concentrate on next-generation products and services. By outsourcing OSS/BSS workflows to an independent service provider, telecom companies are achieving an improved level of customer service assurance. The independent OSS/BSS partners offer specialized expertise and deliver services with defined KPIs including hosting, support services, application operation/administration along with the responsibility for the adoption of new network technologies.

The growing adoption of cloud services among the Communication Service Providers (CSPs) is also augmenting the demand for the OSS/BSS system. The growing demand among organizations for the scalability and flexibility along with the rising need to reduce the cost of operation is encouraging CSPs to opt for alternative delivery models. Cloud computing significantly reduces the software and hardware requirements of networks and platforms. Cloud allows the operators to provide an infrastructure on demand and scales the computing capacity. Such elasticity allows rapid solution deployment and enables service providers to improve time-to-market by scaling hardware and software resources.

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BFSI sector emerged as the major end-user of the Operations & Business Support System (OSS/BSS) Market. It is estimated to grow at the CAGR of more than 11% during the forecast period. As the BFSI sector is moving more toward digitalization and automation, it is looking for more advanced solutions to analyze the information from numerous areas to develop its own competitiveness. The OSS/BSS system allows the organization to analyze the data and financial situation of an organization. The system also enables financial institutes to streamline their operations, scale up their operation, and develop more effective marketing strategies while keeping the cost of the operations low.

Cloud deployment is projected to grow at a CAGR of about 10% during the projected period. Cloud models allow organizations to benefit from best practices, document operational procedures, and are well-proven business models. The cloud model also offers flexible configuration and re-usability, which simplifies the process of launching a new service. Moreover, the model also enables organizations to streamline their business process.

The Asia Pacific Operations & Business Support System (OSS/BSS) Market is expected to register a lucrative growth between 2018 and 2024 while registering a CAGR of over 10%. The excellent growth is attributed to a rapidly growing telecommunications infrastructure in the region, especially in China and India, along with the growing penetration of smartphones leading to an increase in the consumption of mobile broadband services. With significant investments being made in these countries for the commercialization of 5G networks, the demand for modern OSS/BSS solutions by CSPs will increase rapidly throughout the forecast period for delivering an enhanced user experience to the customers.

Some of the key players operating in the Operations & Business Support System (OSS/BSS) Market are Accenture, Agile Network Systems, BMC, Amdocs, CA Technologies, Cisco, Comarch, CSG Systems, Ericsson, HPE, Huawei, IBM, Infosys, Netcracker, Nokia, Oracle, Redknee, Subex Limited, Tata Consultancy Services (TCS), and Tech Mahindra.