“Not just a pipe”: Incognito talks ISP agility and value-added services
Interview At Connected Britain 2025, we caught up with Incognito Software Systems’ Sonya Goodanetz...
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Tag: Customer experience
Network visibility and differentiation at the ‘altnet inflection point’
At Connected Britain 2025, we caught up with Aprecomm’s Daniel Fearon to discuss the economic crunch facing the UK’s fibre altnet market and what they can do to differentiate themselves from the competition
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QoS is dead, long live QoE
Not all data traffic passing through a network is equal. This is the very premise at the heart of Aprecomm’s latest whitepaper, ‘Beyond QoS: Why QoE is the Future of Internet Performance Monitoring’, exploring why Quality of Service (QoS) needs to evolve to Quality of Experience (QoE) to truly benefit customers.
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AIS’s 5G speed boost service hits 180,000 users, points to new growth model
Thailand’s AIS reports that 180,000 users have adopted its “5G Mode” acceleration add-on packages, showcasing a new approach to mobile revenue growth through targeted offerings.
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Synnefo partners with Aprecomm for customer experience management ‘super-stack’
Press Release Aprecomm (www.aprecomm.ai), the intuitive network and customer experience platform...
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Broadband providers are shifting focus from speed to experience
At Connected Britain 2024 we caught up with Dan Bloch, Senior Vice President – Global Solutions at Calix, to discuss the company’s 25-year journey from hardware to software and what the future holds for connected homes and businesses
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Airtel tackling India’s spam call epidemic with AI
The solution, which has reportedly been developed over the past year, is able to analyse calls and alert the receiver of a potential spam call in just 2 milliseconds.
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QoE specialist Aprecomm eyes the UK altnet market at Connected Britain
With Connected Britain just around the corner, Total Telecom caught up with Aprecomm Founder & CEO Pramod Gummaraj to discuss why now is the perfect time to expand into the UK and beyond
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Evolution of a customer-centric culture in the era of digital transformation
The theme of customer-centric evolution among telecoms service providers continues as a major topic of conversation but with little, if any, causal evidence of becoming real any time soon.
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Network evolution in the era of 5.5G
Insight Earlier this year, we spoke with Cullen Xu, Vice President of Huawei’s 5G & LTE TDD...
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Report: Three quarters of wireless customers considering switching provider
The latest global report from Salesforce sheds light on customer’s shifting priorities and why communication service providers (CSPs) must adapt to improve customer retention
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Allera touts EE’s ‘strong position’ at launch of new retail strategy
News EE has unveiled a new look for its flagship store, located in Westfield London, White City....
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From customer experience to total experience
For the 2023 World Communication Awards, the Customer Experience category is becoming Total Experience. WCA Judge, Will Townsend, explains why.
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Audience Segmentation: The first step to personalised subscriber experience
Contributed Article By Veego Today’s telcos are failing at segmentation. Instead of slicing and...
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Solutions for the Key Challenges Holding Back Fiber-to-the-Premises Providers
Viewpoint Article by Zinier The rapid growth of the fiber-to-the-premises market can be a mixed...
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Recent Video
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