Tag: landline

Ofcom fines Virgin Media £23.8m over digital landline migration

by Total Telecom Staff | Dec 1, 2025

Ofcom has imposed a £23.8 million fine on Virgin Media, marking the largest financial penalty the regulator has issued this year, due to the telecoms giant’s mishandling of vulnerable customers during its planned migration from analogue to digital landline services.

Major UK operators vow to protect vulnerable customers ahead of landline switch

by Georgia Sweeting | Mar 11, 2024

Seven major network operators, including Openreach, CityFibre, and Sky, have agreed on new rules to protect people who rely on personal alarms as UK landlines are upgraded to a new digital network.

Ofcom probes Virgin Media over landline migration

by Harry Baldock | Feb 9, 2024

The regulator says it wants to ensure that vulnerable customers are being treated fairly and that access to emergency services is not being jeopardised during the switch