Why the telecom industry acquisition problem is really about retention
In a market where full fibre broadband now passes 82% of UK premises and mobile connections outnumber people, acquiring genuinely new customers is hard.
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Tag: Ofcom
Ofcom clears the way for satellite-to-smartphone services
Ofcom has given the green light for mobile network operators to deliver ‘direct-to-device’ (D2D) satellite services to ordinary smartphones, clearing the regulatory pathway for calls, texts and data to be delivered from space across the UK.
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Ofcom fines Virgin Media £23.8m over digital landline migration
Ofcom has imposed a £23.8 million fine on Virgin Media, marking the largest financial penalty the regulator has issued this year, due to the telecoms giant’s mishandling of vulnerable customers during its planned migration from analogue to digital landline services.
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The fibre fork in the road: Securing long-term competition for the UK’s digital infrastructure
Contributed article by Giles Rowbotham, General Counsel & CDO, nexfibre Our digital...
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UK telecom industry unites to combat scam calls with new fraud charter
UK telcos have taken a significant step towards tackling the persistent issue of scam calls by committing to a new Telecommunications Fraud Charter.
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UK’s MNOs line up for mmWave spectrum – but can they use it effectively?
This week, UK telecoms regulator Ofcom has approved all three of the UK’s mobile operators to participate in the upcoming auction for spectrum in the 26GHz (25.1-27.5GHz) and 40GHz (40.5-43.5GHz) bands.
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UK fibre rollout nears 80% as overbuild rises and competition shifts
Independent industry data shows FTTP coverage at about 77.8% of UK premises in Q2 2025 (roughly 26m), with Openreach and altnets driving rapid expansion, rising overbuild and a shift from copper to fibre that is reshaping competition and policy priorities.
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BT shells out £18m in refunds after Ofcom probe
This week Ofcom has revealed that BT has refunded £18 million to an unspecified number of affected customers, as well as donating £440,000 to 17 charities.
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Mobile operators quibble with Ofcom over spectrum fees
This week, Ofcom has published statements from the UK’s four national mobile network operators, all of whom are unhappy with proposed spectrum pricing remedies.
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Ofcom wants UK to be ‘first in Europe’ to use direct-to-device satellite services
This week, UK telecoms regulator Ofcom has proposed new rules that would allow D2D satellite services to be provided using the same spectrum and terrestrial mobile networks.
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Share and share alike: Ofcom consults on the future of 6GHz
Today, Ofcom has launched a consultation on the future of the upper 6GHz spectrum band, potentially allowing both mobile and Wi-Fi networks to share the valuable airwaves.
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AllPoints Fibre calls for crackdown on ‘misleading’ broadband advertising
The alternative fibre network operator is calling on the Advertising Standards Authority (ASA) to update its guidance on the use of the term ‘fibre’
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One Touch Switch: An inflection point of opportunity
As the industry approaches the launch of One Touch Switch (OTS) on 12 September, there was an increasing amount of commentary on its perceived faults and features. Regardless of which side of that debate we stand, at APFN, we see OTS as an inflection point which should give pause for thought to all of us involved in the industry.
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Three clears up price hike messaging in line with new Ofcom policy
This week, Three UK has announced that it will simplify the way in which it communicates mid-contract price rises to its customers.
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Ofcom takes aim at scam calls from abroad
Following a consultation, Ofcom will now require mobile network operators to identify and block calls from abroad which falsely display a UK telephone number
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BT and EE changes pricing policy to show “pounds and pence”
British mobile network operator EE, along with its parent company and internet service provider BT, has announced that it has become the first major operator to simplify its pricing structure.
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VMO2 prepares to spin off fixed network business
VMO2 is preparing to spin off its fixed broadband network into a fully owned wholesale subsidiary NetCo.
The move will open up VMO2’s broadband networks, which currently provide cable and fibre broadband services to 16 million homes, to wholesale for the first time, giving ISPs looking for scale an additional option beyond Openreach.
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Ofcom grumbles as ISPs continue to drag feet over One Touch Switching
This week, Ofcom’s Director of Telecoms Consumer Protection Networks & Communications, Cristina Luna-Esteban, has sent a stern letter to UK ISPs, urging them to accelerate their implementation of OTS.
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Ofcom probes Virgin Media over landline migration
The regulator says it wants to ensure that vulnerable customers are being treated fairly and that access to emergency services is not being jeopardised during the switch
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Ofcom issues further crackdown on spoof phonecalls
The updated rules confirm that providers are expected to identify and block calls from abroad that falsely use a UK geographic code
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