Press Release
Telin announced its collaboration with Yellow.ai, the world’s leading next-gen Total Experience (TX) Automation Platform, to take its Telin NeuPIX CPaaS solution to the next level. With an aim of providing customized Telin NeuAPIX solutions, the company has come up with the Total Experience Automation Platform that will drive non-linear growth, deliver more value to businesses and create stronger engagements.
Telin NeuAPIX is a full-stack Communication Platform as a Service (CPaaS) that enables web or mobile developers to add real-time communications features (voice, video, and messaging, phone numbers) in their own applications without needing to build backend infrastructure and interfaces that allow omnichannel communication encompassing voice, video and messaging media that can be placed either on-Premise, Public Cloud or Hybrid Cloud to present local applications and regionally.
In collaboration with yellow.ai, Telin presents an all-new, enhanced NeuAPIX platform as the solution for your CX Automation. We support you to redefine how businesses interact with customers to enhance CX.
The collaboration with Yellow.ai enables Telin’s customers to redefine business to consumer interactions. Providing support in delivering enterprise-grade solutions, the scalable automated system is easy to use, build and manage platform. The platform helps facilitate transactions in every interaction and provides 360-degree Analytics for deeper insights. With this partnership, Telin NeuAPIX will bring higher revenues and lower operational costs for enterprises.
“Enterprise adoption of Communications Platform as a Service (CPaaS) has increased significantly under the pressure of the COVID-19 pandemic, as part of a long-term shift to remote work and digital interactions that will continue even after the pandemic. Enterprises, therefore, need to streamline and digitalize their communications in order to be competitive long term. Telin’s collaboration with yellow.ai will further enhance NeuAPIX as the CPaaS solution of choice, supporting enterprises to transform for the new normal,” said EVP Sales Voice & Mobility of Telin, Nicholas Soo.
He continued, “With NeuAPIX, enterprises have everything they need to build the unified communication solution and CX strategy that you need towards ensuring great customer experiences, such as API Service, Flexible Configuration, Campaign Manager, Conversational CX Automation, and Integrated One-Stop Dashboard for all channels.”
“We have seen the CPaaS market grow leaps and bounds since the pandemic and this growth will only increase, driven by greater demand and accelerated adoption of AI. CPaaS has become a critical part of facilitating transactions, marketing, and customer support for digital commerce delivered over different platforms, including SMS, voice, OTT, RCS, email, to name a few. The future growth will be driven mainly by the adoption of CPaaS services into more industries and market segments. We believe our partnership with Telin is a concrete step towards further enabling enterprises in their adoption of Conversational AI Platforms, one of the fastest-growing CPaaS, to help automate their customer and employee experience, creating a highly effective Total Experience (TX) automation strategy for them,” said Raghu Ravinutala, CEO and Co-Founder of Yellow.ai.
Built atop the sturdiest in-house NLP engine, Yellow.ai offers a unique industry and function-agnostic platform with pre-built language models. Its Dynamic AI agents support 100+ languages such as Bahasa Indonesia, Bahasa Malay, Tagalog, Mandarin, English, and more, across 35+ channels to automate such functions as customer support, customer engagement, conversational commerce, employee experience, and ITSM.
Telin is proud to strengthen its collaboration with yellow.ai as part of Telin’s development into Asia’s leading digital infrastructure & platform partner, in line with Telin’s commitment to accelerate the digital transformation of the Indo-Pacific region.
