Tollring reports that it has achieved excellent results over the past year and credits its partners for conquering many of the year’s challenges and helping to deliver its continued success.
Tollring expanded its services globally by 54% over the past year, delivering its software and analytics through a network of 900 partners in 20+ countries. Across all its products and services, the company now monitors 8 million endpoints, representing a 96% growth. Overall, more than 31,000 businesses now use Tolling’s software, with a 33% increase in its cloud tenants on the previous year.
There was also a significant increase in the use of Tollring’s iCall Suite call reporting services, with over 480,000 licenses/endpoints, a growth of 40%. Call recording was particularly popular, with businesses recording 24 million minutes of calls per month, representing an increase of 89%.
Tollring Protect, which includes the company’s fraud and scam protection software, achieved a massive 107% growth, saving an estimated £34 million in fraud related damages for partners over the year.
Describing the backdrop to this growth, Tony Martino, CEO of Tollring, says, “Credit goes to our channel partners who did an immense job in managing the changes we all faced last year. The shift to the cloud drove a requirement for SaaS, and for powerful monitoring and measurement allowing businesses to better understand their users’ in-life experiences and the customer journey.
“As a software supplier working with a global service provider network, this year has been ground-breaking as we have invested significantly in our product strategy bringing exciting innovations across our entire portfolio ensuring we continue to meet the demands of our partners and customers alike. We have also continued the investment drive in our people and processes to build the necessary foundations for our global sales initiatives.
“In addition to a strong go-to-market wraparound, our solutions offer seamless provisioning and self-service with high levels of automation built-in, with dashboards of information that really empower the channel to proactively manage their customers and deliver the highest quality of service.
“The focus for businesses has now moved to improving productivity, staff wellbeing and customer engagement. There has never been a more urgent need for businesses to retain their customers, so the quality of their services is critical. The key it to leverage multiple sources of data, from collaboration tools as well as voice, and bringing it all together to deliver actionable insights so businesses can truly understand their customer experience.
“Regulatory compliance is another major driver behind our growth as we see greater pressure on businesses to adhere to regulations such as GDPR and a massive push for compliance around call recording, irrespective of where staff are working. This presents a massive and exciting opportunity for value added services that deliver the insights needed to manage and drive businesses forward in the new hybrid way of working.”
About Tollring – http://www.tollring.com