Press Release

Tollring has signed an exclusive PBX Partner Distribution agreement with CommsPlus Distribution to meet the unprecedented demand to monitor customer experience and measure productivity, driven partly by the necessity for the Australian workforce to work remotely.

Resellers with customers who have premise-based PBX solutions from manufacturers such as Panasonic, Samsung, Mitel, Avaya, and Ericsson LG, now have access to Tollring’s powerful iCall Suite call analytics and call recording solutions through CommsPlus.

Tollring’s iCall Suite’s analytics and call recording tools enable businesses to measure and analyse call performance across the whole business, multiple teams, and individuals. With in-depth insights into every call, businesses can better understand customer experience, identify issues and ultimately maximise productivity.

As the partner of choice for leading communication vendors throughout Australia, CommsPlus will deliver iCall Suite sales, marketing, commercial and technical support for its PBX reseller community and across the range of manufacturers supported by Tollring. In turn, the partnership gives Tollring a valuable local market presence, access to CommsPlus’ quality partner support program, access to the company’s extensive industry experience and a national footprint.

Paul Bailye, Group General Manager at CommsPlus Distribution says, “With iCall Suite, our growing community of voice resellers can easily create and build recurring revenue streams and expand their own portfolios as part of the market’s wider adoption to cloud communications. It gives resellers a key differentiator in winning new business over competitors.”

“And for the growing number of customers who want periodical performance metrics and analysis from their phone system and call flows, account managers can use the analytics as a valuable part of their service and maintenance agreements.”

Graham Evans, Tollring’s head of business strategy in Asia Pacific adds, “Thirst for analytics has never been greater. We are seeing a rapid demand for call analytics and call recording across the region. It is being fuelled by businesses that are using data to drive critical business decisions in order to maximise productivity and monitor customer experience. We are delighted to be working with the team at CommsPlus who can provide the premise-based PBX resellers community with comprehensive services and quality local support.”

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