Press Release
Amdocs, a leading provider of software and services to communications and media companies, today announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering for Three Ireland. The project included the consolidation and modernization of its IT infrastructure, the operational management for over 50 third-party partners, and the digitization of Three Ireland’s customer experience, supporting its consumer and enterprise customer base.
As part of the pioneering project with Three, part of CK Hutchison Holdings, Amdocs applied DevOps methodologies to solution scoping, development and delivery. This enabled Three Ireland to receive demos and customer and employee feedback, ensuring that the solution was focused on the customer experience.
David Hennessy, Three Ireland CTO commented that: “Three Ireland is undergoing a significant transformation to its IT infrastructure and digital systems, as part of our plan to create the store of the future and seamless customer experiences. With Amdocs’ support, we are consolidating and upgrading our infrastructure, and digitalizing our systems to understand our customer journeys across all touch points of the business, leveraging smart systems to improve engagement and time-to-market.”
“As a leading provider of software and services to communications and media companies, Amdocs is delighted to have supported Three Ireland in achieving this significant milestone in their digital transformation journey. This enables them to deliver the best experience for their customers. Organizations that focus on customer experience outperform the market by a significant margin,” said Gary Miles, chief marketing officer, Amdocs.
