Press Release

Leeds-based contact centre and customer experience specialist BrightCloud Group is celebrating after being awarded two prestigious industry authorisations to operate as both a Cisco Contact Centre Enterprise (UCCE) and Webex Contact Centre (WxCC) partner.

They become the first and only organisation in the UK with a channel only business model to achieve these authorisations, done so through the invitation only knowledge validation process.

After demonstrating their expertise and capability to sell, build, implement and support customers in both technologies, the company was awarded full renewal of their existing UCCE authorisation, as well as obtaining the WxCC authorisation.

Now, through the partner network, BrightCloud Group can deliver state of the art customer experience and contact centre solutions, on-premise or through Contact Centre as a Service (CCaaS).

BrightCloud Group was established in 2011 with the aim of designing, delivering and supporting specialist Cisco contact centres, platforms complete with a diverse range of Workforce Management, Interactive Voice Response, Artificial Intelligence and Speech Recognition integrations, to provide a complete solution throughout the whole contact centre lifecycle.

Their multi-disciplined technical experts collaborate with partners and clients to ensure that together they deliver the best state-of-the-art customer experience and engagement solutions possible.

Richard Hall, CTO at BrightCloud Group, said: “We see these Cisco accreditations as vital to us continuing to provide the best possible full-service contact centre solutions.

“With both the UCCE and WxCC Authorisations under our belt, we are the only choice for those looking for a channel only Cisco partner to assist with their cloud strategy and deliver flexible deployment options across cloud, on-premise or hybrid solutions.

“As a company we are continuously striving to ensure we are at the forefront of technological advancement. We understand how critical contact centre technology is to our partners, and with Cisco being the only technology to guarantee voice in the cloud, it makes sense to ensure we are amongst the first in line to offer these solutions.”

Putting much of BrightCloud Group’s success down to the team, he added: “The accreditations are all down to the dedication and hard work of the whole BrightCloud Group team. We have worked together to get into a position that allows us to pass on valuable insights through our partners and to their customers, making them market leaders too.”