Today PGi, a business communications provider with a focus on helping people connect, announced a unified communications as a service (UCaaS) offering via the GlobalMeet platform along with expanded smart collaboration capabilities using artificial intelligence (AI) to help users save time and improve productivity through automation.
Entering the UCaaS Market
Leveraging PGi’s carrier-grade, global audio network on which its collaboration services are built, GlobalMeet’s voice capabilities are developed for businesses that need enterprise-quality voice communications with a great customer experience. With GlobalMeet, customers receive cloud voice services and business messaging capabilities. Customers of GlobalMeet can replace existing PBXs and other phone systems and consolidate their business communications and collaboration services onto a single, unified solution and user experience.
GlobalMeet UCaaS capabilities are in beta in the U.S. with general availability slated for the second quarter of 2019 and international expansion planned for later in 2019.
GlobalMeet Collaboration enhancements address the challenges experienced by workers everywhere who spend time trying to orchestrate meetings instead of getting work done. With data and AI, GlobalMeet creates insights and recommendations to save time and empower employees to work smarter and faster.
• Active Directory Integrations with Office 365 deliver calendar awareness. Meeting hosts quit wasting time by identifying who is in a meeting and managing absent participants more efficiently.
• To keep teams working on next steps after a meeting ends, recording reminders appear to capture complex content and help hosts send recordings after a meeting takes place.
• Instead of listening or viewing a full meeting replay, live transcripts and meeting summaries allow viewers to quickly scan the content of a meeting for anything they may have missed.
• The GlobalMeet widget addresses the epidemic of multi-tasking during meetings and allows access to key features and functionality even if the GlobalMeet screen is minimized while users need to work on additional items in conjunction with a meeting.
Don Joos, Chief Executive Officer, PGi, said, "We are excited to bring this incredible GlobalMeet upgrade to market to help improve the way businesses communicate. A better UCaaS offering means that our customers can be more productive with a new generation communications system that gives them time back, simplifies the users’ experience and helps organizations drive better business operations. With the strength of PGi’s customer implementation and support team, GlobalMeet can deliver on its promise of helping people connect to communicate, collaborate and unlock productivity across the enterprise.”
“PGi offers a compelling combination of an established global network, a strong customer roster including enterprises of every size, and a team of support professionals with experience supporting challenging production environments,” said Ira M. Weinstein, managing partner at Recon Research. “These attributes have earned PGI the loyalty of end-user customers around the world. Organizations seeking a unified communications service with next-gen productivity features backed by a field-proven provider should take a good look at the new GlobalMeet.”