Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that Globe Telecom, a leading service provider in the Philippines, has selected the cloud-native, microservices-based Amdocs Catalog and Commerce Suite to provide an enhanced digital experience for its mobile and fixed-line customers. Amdocs has already successfully completed the implementation of these solutions for Globe’s enterprise business, ensuring automated order management, superior customer experience, greater operational efficiencies and faster time to market.
Under the project, Amdocs will empower Globe to provide Digital Commerce and Order Management solutions for its mobile and fixed-line customers, as well as automate its operations in order to enhance the customer experience. Deployed on a leading public cloud, Amdocs cloud-native solutions for Catalog, Commerce and Ordering, will allow Globe to offer new services to the customers at a much faster pace.
“In Globe, we are committed to uplift the lives of our customers and meet their evolving needs,” said Issa Guevarra-Cabreira, Globe Chief Commercial Officer. “With Amdocs Commerce Suite, we look forward to delivering improved digital experiences and launching innovative services in a much faster pace and more efficiently.”
“We’re honoured to be a trusted, long-standing partner of Globe in its digital transformation and cloud journey. After working with Globe to address the needs of their enterprise customers, we look forward to partnering with them to support their mobile and fixed-line consumers, and provide enhanced digital experiences,” said Anthony Goonetilleke, Amdocs Group President of Technology and Head of Strategy. “Amdocs will enable Globe to simplify, automate and digitise its service ordering, provisioning and activation across mobile and fixed-line offerings, thereby improving customer experience, operations and reducing operational costs.”