Paris, 12th of October 2020 – Netgem launches ‘Super WiFi’, a new service designed to improve WiFicoverage in consumers’ homes through a simple customer experience whilst bringing best in classservice management tools for the Customer Service operations of Telecom Operators.
With more than 15 devices connected per household on average in Western Europe, and speeds up to 1Gbit/s offered via popular FTTH tariffs from ISPs, Super Wifi allows operators to effectively complete their ultrafast “promise”, whether for entertainment streaming -the DNA of Netgem services- or more and more for “work from home” usages like videoconferencing.
The strain on networks and pressure on customer satisfaction have only gone up with the Covid-19 confinement rules in developed countries. Busy households have become busier and expect their network to cope with sometimes simultaneous Zoom calls, home learning and entertainment streaming – thus requiring not just solid connectivity access but also an upgraded WiFi capability throughout the house.
Netgem launches Super WiFi today across its Fibre ISP business “VIDEOFUTUR” in France, a fast growing venture focussed on providing ultrafast broadband and entertainment to under-served regions in France. The new VIDEOFUTUR maFibre proposition complements 1Gbps Fibre access with state-of-the-art yet discrete Wifi Mesh pods and a unified experience for WiFi and entertainment through one single mobile app. The unique customer experience is all about simplicity of set up and ongoing management of the home network and the entertainment.
Netgem Super WiFi is designed for the needs of modern Internet Service Providers delivering:
– 2 or 3 Plug’n Play WiFi pods working with the WiFi Alliance standard ‘Easymesh’ (interoperable with any other Easymesh pod): discrete, good value and future-proof
– A Mobile application offering an ‘assisted setup’ and complete control with monitoring of quality of all devices connected in the home: encouraging customers to self diagnose
– A Cloud-based Management tool for Operators so Customer Service agents monitor the quality of the in-home network (QoS), with complete control of all devices connected in the home:cmanaging in one place the quality of device streaming (TV boxes) and Wifi Mesh (pods)
Additionally, Super WiFi is offered through the first “WiFi Mesh as a service” model, allowing even emerging new Fibre Operators to complete their access offering with a a complete WiFi Mesh service without large initial investments in systems or QoS platforms, and with a pay-as-you-grow model.
Sylvain Thevenot, Chief Commercial & Customer Officer – Netgem Group: “With more than 25 years of experience working with Telecom Operators by providing innovative Multi-screen TV services, it appeared clear to us with the most demanding service in the home being Video Streaming, that Operators needed a simple and yet powerful solution to offer the best WiFi connectivity behind an Ultrafast Broadband connection. We have now enhanced our existing Device Management systems to include both TV and WiFi devices, allowing Fibre operators in particular to offer the best experience to their customers: cost-effective and standard-based Wifi Mesh pods, controlled by a simple Mobile App, and a powerful Management tool, we are offering ISPs the full Wifi Mesh solution – as a service.”