Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership.
With this agreement, Odigo will have a complete outbound offering integrating several important internationally patented technologies to deliver a seamless, blended experience to contact centre agents and administrators.
The integrated predictive dialling software has the double advantage of being highly efficient yet at the same time providing strict compliance with the increasingly severe regulatory regimes controlling outbound dialling in most countries.
Danny Singer, Noetica’s founder and CEO comments: “We are delighted to join the Odigo ecosystem, and this agreement recognises the fact that responsible predictive dialling is an essential part of any complete contact centre offering. We found in Odigo a partner that shares our passion for excellence and a culture of nurturing originality and lateral thinking.”
Odigo’s CEO, Erwan Le Duff remarks: “Both Noetica and Odigo have been recognised at the forefront of innovation in customer contact technologies by providing solutions that are enabling organisations of all sizes to value their contact centres. It is part of Odigo’s commitment to providing companies around the world with the scalability and customization they need.”
Steven Brooks, Noetica’s Managing Director adds: “We have worked closely over the past couple of years building a solid foundation for our relationship based on our shared values and ethos which we believe will be of tremendous benefit to our mutual clients.”