Press Release
Sparkle, the international service arm of TIM Group and among top 10 global operators, announces the launch of liveConnect, a real-time all-in-one platform that enables a simple two-way web communication between companies and their stakeholders, customers, suppliers and employees.
The latest outcome of Sparkle’s efforts to enrich its portfolio of ICT solutions, liveConnect, addresses a wide market segment. In fact, it caters the needs of enterprises and operators looking for an innovative and smart solution for their Customer Care, as well as the needs of companies that aim to simplify the relationship between their own end-customers such as financial and booking agents or to enhance communication with their employees or third-party technicians working on the field.
liveConnect is also available to partners such as System Integrators, ISP and service providers that wish to enrich their existing service portfolio.
liveConnect allows end-customers to start a voice call or an instant message through a simple click, connecting them with the right contact point and solve their queries instantly through sharing images, files or audio notes.
The solution offers a back-end platform that can be customized and integrated into existing customers’ tools. Users can access liveConnect via a PC just clicking on a widget on the website or through a specific mobile application.
In addition, there is also an admin dashboard that collects relevant info such as call history and user footprint which allows customers to manage communication flow and monitor user behaviors.
liveConnect is offered in partnership with M800, a leading Communication Platform as a Service provider that offers solutions to enhance communication through a globally distributed architecture.
