With an all-in-one, industry-specific platform, Enxoo for Communications, Tele2 Latvia is able to get a 360-degree customer view and reduce quote-to-cash process.
Warsaw, Poland – Enxoo – December 19, 2019 – Enxoo, a leading provider of industry-specific cloud software, and Tele2 Latvia, the leading mobile operator in Latvia, today announced the successful implementation of Enxoo for Communications at Tele2 Latvia. The solution, built on Salesforce®, is tailored to B2B and wholesale telecoms’ needs. It enables delivering superior customer experiences and boosts sales efficiency.
Tele2 Latvia chose Enxoo for Communications to ensure seamless user experience and to improve automation of business processes. Moreover, the implementation included new cutting-edge functionalities that provide outstanding operational visibility, as well as accurate and fast quotations for complex products.
“Considering the growing number of customers and the variety of B2B products, it was important to improve our internal processes so that our efficiency and customer service would be in a high level. In addition, it is important to us that this system is easy to manage and develop in the future,” said Aivars Malinovskis, Corporate Sales Manager, Tele2.
Automation in the fields such as product management, order management and service assurance allows Tele2 Latvia to be agile, stay on top of digital transformation and further enhance the organization’s competitive advantage.
“Together with our valued partner, Salesforce®, Enxoo is proud to enable Tele2 Latvia to create value and foster growth,” said Artur Ostrowski, CCO of Enxoo. “We are glad we could provide optimisation solutions to support Tele2 Latvia on its journey to digital transformation.”