Press Release
Metier Integration Services and Tollring announce that their CallConnect GP application (formerly known as Patient Connect) has undergone re-accreditation and achieved an EMIS Partners Certificate of Assurance. The award means that CallConnect GP meets EMIS quality standards and is fully authorised to connect to EMIS web services.
EMIS Web helps organisations to work towards NHS England’s target of dissolving traditional boundaries between primary care, community services and hospitals. By linking telephony with EMIS Web, users of CallConnect GP can speed up patient verification and receive immediate task alerts when a call is received. It frees up valuable human resource, saving both time and money whilst reducing the risk of human error, and improving service and the clinical outcomes of patients.
James Collins, CTO of Metier says, “Achieving re-certification for CallConnect GP authorises ongoing secure interoperability with EMIS Web. The CallConnect GP brand replaces the already successful Patient Connect solution to assist managers, receptionists and clinical staff in GP surgeries to provide courteous and informed patient care, improving the experience and outcomes for both patients and staff.”
CallConnect GP in conjunction with Tollring’s suite of analytics and call recording services delivers further value to GP practice managers since it offers greater insight into the quality of services, helping to drive efficiencies and improve customer experience.
Tony Martino, CEO of Tollring adds, “This is an important milestone since we became the sole distributor of CallConnect GP in November 2019 and it means we can support EMIS in its drive to help the NHS achieve its digital ambitions and customer service targets.”
Ends
About CallConnect GP
• Instantly matches inbound calls with the patient management system, so surgery users can select a patient’s details with a single click of the mouse
• New telephone numbers are seamlessly and accurately captured within a patient’s record
• Patient warnings or other vital information (such as Safeguarding, Palliative, Housebound) are flagged so the caller can be handled in the most appropriate manner
• Priority tasks and alerts that need to be actioned as part of a call can be set by Practice Managers/GPs to improve clinical outcomes and maximise Practice income
• Calls from non-patients such as pharmacies, hospitals and suppliers are instantly recognised and are added to a Practice’s central directory
• Outgoing calls are connected automatically from the patient management system or central directory on the computer without the need for manual dialling
