Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.
Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards. Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of business.
Tony Martino, CEO of Tollring says, “Having already worked with the Cisco BroadWorks platform for many years, we are delighted to strengthen our offering by launching iCall Suite for Cisco Webex Calling. Service providers and their partners can now easily add analytics into their Webex Calling proposition to further differentiate and add value to their services. We are excited to launch this new solution at the upcoming WebexOne virtual event.”
Tollring is participating in the WebexOne event to showcase this new call reporting for Webex Calling as well as the new launch of supervisor and agent consoles for mid-market contact centres on Cisco BroadWorks. These new collaborative workspaces enable supervisors to understand customer interactions, predict trends, and influence the performance of agents, as well as providing agents with control over their interactions to consistently deliver the best customer experience.
About Tollring http://www.tollring.com
Tollring is a market leading software developer providing data visualisation and business intelligence tools that help manage, understand and control a wide array of communications information, resources and assets.
With offices in the UK, the USA, India and Australia, Tollring specialises in business communications analytics, call recording solutions, telecoms expense management and fraud management systems. Deployed as one single solution in the cloud, as a hybrid model or on-premise, Tollring focuses on delivering the right information at the right time, accessible on any device. Our innovative solutions are developed in-house and distributed via an extensive channel partner network to over 21,000 businesses globally.
Tollring prides itself in its high levels of technical capability and strives to deliver outstanding support having been certified in quality standard ISO 9001 and ISO/IEC 27001 for Information Security Management.