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Zoom has announced plans to open a UK data centre in early 2026, aiming to meet local data residency requirements and broaden its appeal to regulated sectors including the public sector, healthcare and financial services.
The facility, which Zoom says will host services such as Meetings, Webinars, Rooms, Team Chat, Phone, Notes, Docs and its AI assistant, is intended to give UK organisations greater choice over where their data is stored and processed. The company plans UK‑only meeting zones and telephony gateways with local dial‑in numbers at launch. Additional services such as Zoom Contact Center and integrations to support PCI compliance are expected to follow.
Details of the new facility, including investment and location, have not been announced.
“Launching a UK data center is a significant milestone in Zoom’s journey to provide secure, compliant, and high‑performance services for all of our customers. By investing in local infrastructure, we are ensuring that organisations across the UK, from financial services to government, can confidently embrace the future of AI‑first collaboration,” said Louise Newbury‑Smith, Head of UK & Ireland at Zoom.
The move reflects Zoom’s evolution from a video‑conferencing provider to what it describes as an “AI‑first collaboration suite”, a platform encompassing telephony, workspace booking, document tools and automation alongside meetings and chat.
The planned UK data centre will join a network of regional facilities that Zoom already operates in Germany, the Netherlands and Saudi Arabia. By building this new facility in the UK, Zoom is aiming to preempt sovereignty and compliance concerns that can be a barrier for highly regulated organisations considering cloud services.
The planned investment by Zoom adds to a growing trend of cloud and collaboration providers establishing UK data centres to address data sovereignty and regulatory compliance — a priority heightened by post‑Brexit data arrangements and sectoral rules for healthcare and finance. For the UK market, such local infrastructure can lower barriers to adoption among risk‑sensitive organisations, while also signalling continued vendor confidence in Britain as a strategic tech hub.
The investment follows other recent UK activity from Zoom, including the opening of an “Experience Centre” in London in June 2024, which the company said has hosted more than 5,500 guests.
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