Press Release

Apalo today announced a nationwide strategic partnership with EXN Global Services Operation (GSO) to equip the channel with easily accessible professional support and training services when offering Apalo’s vendor-neutral unified communications as-a-service (UCaaS) platform.

Apalo powered by GSO is a competitively priced subscription-based service enabling Apalo channel partners to choose from a menu of layered services which address the full spectrum of UC customer support and maintenance requirements. These include 24/7 technical helpdesk, installation, product training and project management through to equipment recycling. If required, GSO’s highly modular service wrap can be extended to include other equipment as part of a multi-vendor technology solution.

“Apalo powered by GSO complements our white-labelling strategy which ensures partners can maximise the potential for margin and recurring revenue opportunities when own-branding our highly-differentiated Apalo Full Mobile Converged (FMC) UCaaS platform,” said Philippe Matos, CEO of Apalo. “With Apalo powered by GSO they can quickly and easily grow new services revenue streams while also increasing customer satisfaction and retention – without the complexity or cost of managing a support infrastructure.”

He added: Data, cloud and cyber resellers now have an unprecedented opportunity to offer customers a full range of UC solutions using our open platform. By not providing UC to customers they are leaving recurring revenue on the table and the door open to potential competitive threat. Our low-cost subscription-based UC platform plus Apalo powered by GSO offers them low risk entry into a very buoyant market.”

Chris Williams, Vice President Global Sales, Global Services Operation, commented: “Apalo powered by GSO fills a gap in the UC market that has existed for too long when it comes to making affordable, consistent, scalable maintenance and support solutions available. Our professional outsourced support services are easily accessible and available 24/7 onsite or remotely, allowing partners to remain focused on their core business activities instead of building an internal support, training and technical services structure. Everything is delivered via a single point of contact with SLAs aligned to business objectives and backed up with accredited skills.”

The only full fixed-mobile convergence (FMC) solution on the market, the Apalo UCaaS platform offers a clear alternative to Cloud PBX Providers, Traditional Equipment Manufacturers and Open Source providers. Apalo’s mobile-first platform is built for workforces of all sizes, enabling easy collaboration across multiple locations and devices. Users’ mobile phone devices are an intrinsic part of the UC system which can be managed from anywhere, at any time.