Tangoe, the enterprise technology management leader that empowers enterprises to centralize, comprehend and control their technology environments, today announced it is bringing a new enterprise Managed Mobility Services (MMS) lifecycle experience to businesses deploying Apple products.
Tangoe—with nearly eight million Apple devices under management—pairs its award-winning mobility management platform with Apple service provider Application Programming Interfaces (APIs) to provide customers with an unprecedented level of visibility and orchestration into their Apple deployments. With the addition of Tangoe services and support capabilities, customers gain deeper insights into their Apple program to lower total cost of ownership, streamline deployment and increase employee satisfaction.
“Apple comprises the majority of our customers’ connected devices,” said Ian Runyon, Vice President of Product – MMS, Tangoe. “We are thrilled to give our customers a holistic and transparent view into their iPhone, iPad, Mac and Apple Watch install base and cellular usage, all within the Tangoe MMS platform. This is an exciting first step to additional automation opportunities that will help our customers source, provision and manage Apple devices.
Software Integrations with Apple Service Provider APIs Lower Total Cost of Ownership
Tangoe’s mobility management software will feature technical integrations with Apple service provider APIs to deliver increased visibility to product details, new orchestration opportunities and configurable workflow templates to streamline processes for procuring and managing Apple devices and services. Additional enrollment capabilities for Apple devices and services will be introduced later this year.
Tangoe’s mobility management workflows optimize monthly carrier expenses, initiate software-driven processes to identify zero-usage lines, recommend plan and feature changes that create savings opportunities, and report global call detail records by employee, line, location and more.
Services Streamline iPhone, iPad and Mac Deployments
Tangoe Advisory Services (TAS) and Tangoe Unified Endpoint Management (UEM) Services combined with Apple Business Manager can help customers new to iOS or macOS streamline deployment and management of devices and apps.
The team assesses customers’ iOS, Mac and Wi-Fi deployment readiness, offloads UEM administration and enables automated device configuration with Apple Business Manager to integrate macOS with existing directory services to accelerate employee choice initiatives.
One-Stop Support for Apple Products and Platforms Increases Employee Satisfaction
Tangoe’s 24/7 global help desk currently supports administrators and end users for more than eight million Apple devices. As an Apple managed service provider, Tangoe’s experts can now take calls for any Apple product running iOS or macOS.
With Tangoe’s current first-call resolution rate of 96%, customers will be delighted to be able to call into the help desk, speak to a knowledgeable expert and have their issue(s) resolved as quickly as possible. This includes expanded U.S. reverse logistics capabilities for device repairs and replacements with Apple genuine parts. For existing customers who already rely on Tangoe’s mobility help desk for iOS support, they will now be able to utilize the same team of tech experts to handle macOS support requests. For customers of AppleCare Enterprise Support, this means they can escalate through a single team for Apple-related cases.
“Working with Apple lets us extend our enterprise technology management solutions in the marketplace and help our joint customers work more efficiently,” said Bob Irwin, Tangoe CEO. “We can tap Apple’s expertise as we invest in automation technologies and Apple deployment best practices to help our customers reduce costs and increase productivity. Tangoe continues to set the standard in enterprise technology management, and we are thrilled about the opportunity to work with Apple.”
The Tangoe for Apple offering will begin rolling out to its largest channel partners this month.
The Tangoe software integrations with Apple APIs will be announced in spring and summer 2019.
To learn more about how Tangoe for Apple devices can help your enterprise work smarter every day, please contact us at TangoeforApple@tangoe.com.