Customer | Total Telecom

Aussie 3G switch off threatens over 200,000 devices

by Harry Baldock | Jul 11, 2024

Hundreds of thousands of people may be at risk of being cut off from emergency voice services in Australia as Optus and Telstra prepare to sunset their 3G networks.

Evolution of a customer-centric culture in the era of digital transformation

by Harry Baldock | Jun 7, 2024

The theme of customer-centric evolution among telecoms service providers continues as a major topic of conversation but with little, if any, causal evidence of becoming real any time soon.

T-Mobile’s 5G service blamed for FWA network disruptions

by Bradford Randall | Apr 16, 2024

Providers of fixed wireless services in Maine, New York, and Maryland have blamed T-Mobile for disruptions to their operations, with one company even reporting the issue to the Federal Communications Commission (FCC).

T-Mobile gets green light to appeal class action lawsuit

by Harry Baldock | Mar 28, 2024

News A US judge ruled this week that T-Mobile can appeal a pending class action lawsuit that is...

TalkTalk to acquire Octopus Energy’s broadband customers

by Harry Baldock | Dec 14, 2023

Reports suggest the ISP will take almost half a million customers under its wing, following Octopus Energy’s acquisition of them from Shell Energy UK

T-Mobile hails ‘substantial network investments’ in Texas

by Bradford Randall | Dec 1, 2023

T-Mobile has installed over 1,200 new cell sites to provide 5G service across Texas since 2021, and the company said they’ve upgraded thousands more.

T-Mobile’s 5G network covers 99 percent of the Lone Star State, representing more than 198,000 square miles, according to a recent release from the network provider, which said the company has continued to double down on their Texas investment.

T-Mobile scraps forced customer migration plans – at least for now

by Harry Baldock | Oct 26, 2023

News This “particular test sell isn’t something our customers are going to love,” explained CEO...

Only a test: T-Mobile CEO downplays customer migration plans

by Harry Baldock | Oct 20, 2023

News In an email sent to staff, T-Mobile chief Mike Sievert stressed that no plans have yet been...

“Optimising for flexibility”: Ciena talks network design at Connected Britain

by Harry Baldock | Oct 13, 2023

Interview At Connected Britain 2023, we caught up with John Cassidy, Business Development Manager...

Ofcom probes VMO2 as customers complain about contract cancellation

by Harry Baldock | Jul 13, 2023

News The regulator is aims to ensure that Virgin Media O2 (VMO2) customers are not being...

SK Telecom overhauls AI service ‘A.’ using ChatGPT

by Total Telecom Staff | Jun 30, 2023

Press Release SK Telecom today announced that it has released a major UX overhaul of its AI...

Watchdog hits Eir with €2.45m fine for overcharging customers

by Harry Baldock | May 18, 2023

News The regulator says tens of thousands of customers are owed compensation This week, the Irish...

Orange’s immersive Notre-Dame experience showcases VR’s potential

by Harry Baldock | Apr 25, 2023

News The French operator’s virtual reality (VR) tour of Notre-Dame serves as a window into the...

UScellular urges customers to put down their phones in latest initiative

by Total Telecom Staff | Feb 17, 2023

Press Release UScellular, the fourth-largest full service wireless carrier in the country, this...

Connected Britain Keynotes: Delivering positive outcomes for customers

by Harry Baldock | Dec 23, 2022

Total Telecom is delighted to share live footage of the Connected Britain 2022 Keynotes, featuring...

Helping new CPs protect and grow their share of the market and remain cost effective

by Cheryl Cheong | Oct 31, 2022

The UK’s broadband industry has grown exponentially over the last five years and the influx of CPs...

Making technology accessible for everyone

by Total Telecom Staff | Oct 25, 2022

Interview Technology has become an integral part of daily life. That’s why inclusive design...

Delivering CityFibre’s promise of a new network for the data age

by Cheryl Cheong | Oct 17, 2022

INTERVIEW Against a backdrop of economic uncertainty and much speculation about future market...

Messaging and billing are key to the bottom line

by Total Telecom Staff | Sep 20, 2022

Customer messaging and billing are key items to get right in the communications ecosystem, but failings still prevail. Business technology journalist, Antony Savvas looks at how both enterprises and telecoms resellers are not coming up to the mark.